about the order
1. Product order
On the detail page of the desired product, select the desired product in the displayed screen and click "Add to Cart" to stock the product in the cart. When you have finished selecting the products, click the order button on the cart screen to enter the purchase flow.
After confirming your order, we cannot accept returns, order changes, additions, payment method changes, or combined shipping. Please note.
When placing an order, please check the product details carefully on the product page.
If you have already registered as a member, your registration information will be displayed automatically when you log in. If you do not register as a member and purchase, please enter your email address, shipping address, etc. here.
3. Confirmation of shipping fee, payment method, etc.
・Delivery Charges <br>Inside Japan: Shipping is free of charge.
Overseas mailing: If the total purchase amount is between 1 yen and 99,999 yen, the shipping fee will be 3,000 yen.
If the total purchase amount is 100,000 yen or more, shipping is free.
・Payment methods <br>Credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Amazon Pay, Apple Pay, and store pick-up. If you wish to pay by credit card, please enter your credit card information.
In the case of store receipt, payment will be made at the store. Please check the payment method details at the receiving store.
・About the number of days until delivery It depends on the delivery area, but it will be shipped in about 3 business days after ordering.
Delivery times will vary depending on your shipping address.
*We are closed during the year-end and New Year holidays.
Delays may occur for the following. Please note.
・Traffic restrictions ・Traffic conditions and bad weather ・Golden Week, year-end and New Year holidays ・Sales period ・Delivery to Hokkaido, Kyushu, Okinawa and remote islands Due to the strengthening of security management by delivery companies based on the guidelines of the Ministry of Land, Infrastructure, Transport and Tourism, products containing liquids such as cosmetics and aroma oils can only be delivered by land.
・Long-Term Absence / Rejection of Receipt<br>As a general rule, the product can be received within 7 days from the date of delivery. In addition, we do not accept returns due to long-term absence or refusal to receive. We cannot accept reshipments due to reasons such as unknown address or long-term absence.
If it becomes difficult for you to receive the product after completing your order, please contact us by filling in the necessary details in the inquiry form.
Please note that if the customer is absent for a long period of time or refuses to receive the item, the cancellation process will be carried out. In addition, if the product is returned or canceled in violation of the regulations, is absent for a long period of time, or is refused to be delivered, we may ask you to refrain from using the site after that at our discretion, so please be sure to receive the product.
4. Display of "Order completed" pagePlease check the contents of your cart carefully and click Complete Order.
The "Order Completed" screen will be displayed.
After completing the application process, a confirmation e-mail will be sent to your registered e-mail address.
If you do not receive a confirmation email, your order may not have been successfully submitted.
If you have any questions, please contact us by filling in the prescribed contents in the inquiry form.
About product returns and exchanges
We do not accept returns due to customer's convenience, such as dislike of the product or the product being different from what was expected. Items purchased through this service cannot be returned unless the item is defective or not what you ordered.
Please purchase after confirming all the information listed on the product page.
Please be sure to contact us before purchasing if you have any concerns about the items listed.
*We will bear the return shipping fee at the time of return or exchange.
Cases subject to return/exchange
- Products with obvious defects that are different from the product specifications at the time of purchase (excluding wrinkles and deformation due to processing, delivery, and storage)
- If you receive a product different from the confirmation email at the time of ordering
Cases that are not eligible for returns or exchanges
- Items that have been delivered for more than 2 days.
- Items marked as "non-returnable" on the sales page
- If you lose the delivery note
- In the case of return or exchange of products (color/size) due to customer's convenience
- If the customer is responsible for damage or damage, or if the product has been used even once.
- When the customer has performed maintenance (cleaning, washing, etc.) and the condition of the product has changed from when it was shipped.
- Products that have been contaminated or damaged during product delivery
- Sale, lucky bag product
- Hygiene products such as underwear and swimwear
- Loss of tags, labels, or accessories that were bundled with the product
- When the package is opened for a product whose package is part of the product
- For products ordered from other than this site