Every item offered by Paradise Vintage undergoes a rigorous authentication process conducted by experienced professional authenticators. Each piece is authenticated multiple times before being offered for sale, with advanced authentication tools also used to support a thorough assessment of authenticity and quality. Our aim is to offer every piece with confidence and trust. If you have any questions or concerns regarding authenticity, please feel free to contact us at any time.

Yes. All product photographs show the actual item being offered for sale. As our items are vintage or pre-owned, they may show signs of wear or have characteristics associated with previous use, storage, or age, including a distinctive scent. Please take this into consideration before making your purchase.

Yes. Please visit our Store & Access page for details about our store locations.

Yes. All items available online are also offered for sale at our physical stores and may be purchased in person.

Please note that the store location may vary depending on the item. As our online and in-store inventory is shared, an item may occasionally sell in-store while an online order is being placed. In such cases, we will contact you promptly by email.

You can contact us via Instagram, LINE, WeChat, WhatsApp, or email. Please visit our Contact page for further details.

After placing your order, a confirmation email containing your order details and important information will be sent to your registered email address. Please review the information and reply to the email to confirm. We will proceed with shipment once we have received your reply.

Yes, we offer international shipping. Available destinations, shipping fees, and estimated delivery times vary depending on your order and destination. Please contact us for further details.

International orders are shipped via DHL or EMS.

Shipping fees vary depending on the destination, size, and weight of the shipment and will be confirmed based on your order.

Please note that products made with exotic leather or genuine fur cannot be shipped internationally.

For EMS: Orders of ¥200,000 or less are subject to a flat ¥3,000 shipping fee. Orders over ¥200,000 qualify for free shipping.

For DHL: Shipping costs are the responsibility of the customer and vary depending on the destination, size, and weight. DHL insurance may also apply at 1.2% of the product value, with a minimum insurance fee of ¥2,500.

International orders may be subject to customs duties, import taxes, and customs clearance fees. These charges are determined by the regulations of the destination country and are generally the responsibility of the customer. If a shipment is returned because the recipient does not pay the required duties, taxes, or clearance fees, or because the carrier is unable to contact the recipient, the customer will be responsible for all costs associated with the return or reshipment, including shipping fees, handling fees, customs duties, import taxes, and clearance fees. For further information, please contact the customs authority in your destination country.

Orders are generally shipped within 3 business days after the order has been completed and payment has been confirmed. Please note that shipping operations are unavailable on weekends, public holidays, and other store holidays. Orders will be processed sequentially from the next business day. If an order is returned to us due to prolonged absence, refusal of delivery, an incorrect or incomplete address, or similar circumstances, the customer will be responsible for the actual costs incurred.

Yes. Once your order has been shipped, we will send you the tracking number (AWB) by email. You can track your shipment through the relevant carrier’s tracking service.

In the unlikely event that the item you receive has an issue or differs from your order, please contact us promptly after delivery. We will review the circumstances and assist you accordingly.